Service & Support
The customer value (CV) service is available to perform diagnosis on customer lines to find points at which improvements can be made. Ways to improve issues are proposed, to resolve the problems faced by production sites.
Fuji provides an E-Learning service at a reasonable cost so that customers can make the most of their Fuji equipment. You can take the courses from your PC, smartphone, or tablet, regardless of time or location.
We are now offering an online Fuji showroom experience using a conferencing tool. We have set up multiple web cameras so that the machines in our showroom can be viewed from various angles. Explanations are given by our knowledgeable staff, so it is possible to ask for more details or clarification within online sessions.
Fuji provides a range of training for customers to be able to get the best out of their Fuji equipment.
Training program information
Ensuring that your factory staff have enough knowledge and technical expertise to achieve high productivity and high quality in production is essential.
Fuji's SMT technician training programs are focused on learning about Fuji technology through hands-on training to cultivate master SMT technicians.
Fuji Headquarters Showroom
Pay a visit to the Fuji Headquarters Showroom to experience our innovative products first hand, including our world-renowned pick and place machines, machine tools, and "FUJI Smart Factory" solutions. Our showroom is an interactive facility that showcases our latest technologies. Here you can see the live demonstrations of our machines in action. You can also experience some of our new business products such as our mobility support robot Hug.
FUJI AMERICA Showroom
FUJI AMERICA CORPORATION was founded in 1970 as a sales and service subsidiary of FUJI CORPORATION and is now based in Vernon Hills, Illinois (just outside of Chicago). FUJI AMERICA CORPORATION serves the North American market including the United States, Mexico, and Canada supplying flexible placement systems for (any size) high-mix and high-volume markets.
FUJI EUROPE Showroom (Germany)
FUJI EUROPE CORPORATION GmbH, based in Kelsterbach, has been active in the European market since 1991 as a direct subsidiary of FUJI CORPORATION headquartered in Japan. Started in 1959 as a machine tool manufacturer, FUJI CORPORATION has many years of experience in mechanical engineering and in the field of electronic placement machines and robotic solutions. The company is a leading international supplier of SMT machines.
FUJI EUROPE CORPORATION covers all areas of modern production in Greater Europe; from highly flexible placement systems in the high-mix area to complete placement lines in the high-volume area. The innovative placement systems from the NXT and AIMEX series are the foundations of SMT production. As the European headquarters, the company is responsible for market development in Central and Eastern Europe, Africa, Russia and the Middle East. FUJI EUROPE CORPORATION has around 90 employees and supports well-known companies in the electronics industry in the following sectors: sales, service, spare parts warehouse, customer process support and logistics/order processing.
FUJI DO BRASIL Showroom
Fuji Do Brasil Maquinas Industriais Ltda. was established in 1995 to offer the high quality equipment manufactured by FUJI CORPORATION, and provide high quality service support to customers in South America. Our head office is located in Sao Paulo city and the branch offices are located strategically in Manaus and Campinas. In addition, there is a sub-agent in Argentina.
Year-by-year, we have been increasing our presence in the regions of Brazil, Argentina, and Ecuador, as well as covering all of South America. We have around 60 employees and offer the highest level support to our customers with: the best after sales support, including technical support for the entire SMT process, supplying spare parts, and helping our customers in logistics and in the complex import process.
For the majority of local companies in South America, it is very important that they have reliable total support for the entire SMT line as a turnkey solution. So, Fuji do Brasil serves as a representative of the top brands in SMT equipment, in addition to Fuji which is our main product brand, to be able to offer entire lines and fulfill the requirement for total support with a very high level of support.
FUJI MACHINE CHINA Showroom
Fuji Machine China (FMC) was established in March of 2008 and is a wholly owned subsidiary of Fuji Corporation (Japan). By ensuring that our distributors and the engineers at customer sites have a high level of technical expertise and capabilities, we create an environment in which customers get the same level of support for Fuji machines across all of China as they would get from Fuji headquarters in Japan. With a focus on promptly updating our customers with Fuji's newest products and cutting-edge technologies, we are providing demonstrations and facilitating technology workshops, which we believe fulfills our primary mission of quickly responding to market demands.
FUJI MACHINE ASIA Showroom
FUJI MACHINE ASIA PTE LTD was established in 2001 in Singapore located at the southern tip of the Malay Peninsula. Singapore has the largest port in Southeast Asia and is one of the busiest ports in the world. It owes its growth and prosperity to its focal position at the southern extremity of the Malay Peninsula, where it dominates the Straits of Malacca, which connects the Indian Ocean to the South China Sea. With its strategic location, we are able to provide better and faster response to customers in South East Asia.
Over the years, FUJI MACHINE ASIA PTE LTD has stepped up by increasing our presence in the regions of Philippines, Malaysia, Indonesia, Vietnam, and Thailand with 190 employees, offering first-class after sales support, service, and spares support to our customers.
One of our flagship sites, Fuji Machine Thailand, is strategically located on the outskirts of Bangkok which provides easy access to customers and for our team to respond swiftly. The current building was built from the ground up and was designed with the intention of having a large high-tech showroom to showcase our products and have a conducive training environment with proper training rooms and facilities.