Our Technology Center is equipped with Fuji’s latest products, and offers demonstrations of all aspects of the Fuji Smart Factory integrations to SPI, AOI and reflow ovens. This state-of-the-art center is not only for machine and system demonstrations, but also completely available to our customers for activities such as cycle time studies, process testing, and prototype runs.

If unable to visit in-person, virtual demonstrations are always available. Our highly trained staff can easily provide a close-up look at our machines, processes, and software to anywhere in the world.

Our Customer Applications Team of engineers are dedicated solely to supporting our customers in many ways. This includes:
• Cycle time analysis of new or current products
• On-site assessments, identifying methods to improve processes and SMT operations
• Supporting preparation for NPI, minimizing start-up risks
• Coordination of integration to ERP, MES, 3rd party software, as well as that of other machine vendors within the factory
• Creating custom nozzles for your unique component placing needs

Our customer support center operates 24x7 and is offered at no cost to our customers. Our extensive support network across the US, Mexico, and Canada regions ensures quick resolutions to customers’ needs.
Support services available include:
• Remote software troubleshooting
• Support via phone, e-mail, or chat
• Online access to knowledge base and upgrade reports
• Quick dispatch of machine replacement parts
• Project management to assist with all new projects

Within our state-of-the-art Training Centers in Vernon Hills/IL, Guadalajara/MX and Monterey/MX we offer comprehensive hands-on machine and software training. Our instructors are able to apply their knowledge to real-life applications in the field. We also offer on-site training or e-Learning depending on our customers’ needs.